The role of a general manager is diverse and demanding.
It requires an extensive, in-depth knowledge of the entire range of business functions, including accounting and finance, human resource management, marketing and product development.
Moving into a general manager’s role also requires complete faith in the ability of your staff – managing people becomes a huge part of your overall success. Implementing and optimising internal management processes and systems is also crucial.
The ability to nurture leadership among other managers creates freedom for the GM. In turn, this allows them to perform their role without spending excessive time picking up the slack from divisional leaders whose teams aren’t performing to standard.
Most importantly, it prevents a general manager from becoming caught up in the functional, day-to-day operational knowledge that is required of those actually executing strategies.
With all of this in mind, let’s explore exactly what ISO certification can mean for a general manager.
How can leaders use ISO certification?
Guiding an organisation towards recognised ISO certification is a way of shoring up operations to a unified standard. Documentation requirements are a way for leaders to address one of the biggest challenges faced by complex, modern organisations: capturing implied knowledge and transferring it into valuable and actionable items.
What areas of the business will see the most significant results?
Working towards ISO certification helps an organisation to improve standards at every level. From operational processes, regulatory compliance, safety and human resource management, having a documented and proven quality management system helps employees to understand the expectations of management and the commitment to a clearly defined standard.
How does this benefit a general manager?
ISO certification benefits a general manager by providing an identifiable, unified direction for the organisation to adhere to.
This can translate into a number of measurable beneficial outcomes for a general manager, including:
- Commitment to a culture of continuous improvement
- Cost reduction and management
- Boosting the credibility and recognition of the organisation in new and foreign markets
- Risk reduction through maintaining a demonstrated best-practice approach
- Reduce the overall impact of the organisation on the environment
Take the first step toward ISO certification with QMS and create a positive culture of change today. Contact our team on 1800 065 800 to start the conversation.
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