Who are the key stakeholders in your business that need to be involved in ISO certification?


Obtaining ISO 9001 certification isn’t a process which happens magically overnight. It’s a process which takes time and resources to implement.

The benefits of ISO Certification far outweigh the time and resources spent on getting your business ready for certification.

After all, when you become ISO 9001 certified, your business can secure other business deals, secure your reputation as a quality business, and improve the workplace.

You also have the advantage of thinking ahead and continually improving your business.

When it comes to getting your business ready for ISO certification, there are a few people who must be involved in the process.

We will outline these stakeholders, and the role they play in becoming ISO certified.


CEO’s are a critical stakeholder in the process of ISO Certification.

A CEO must approve of the certification and be on board with the procedure, otherwise, the whole process is effectively dead in the water.

Their reputation and business are at stake when going through the process of ISO certification, so CEOs will need to be across the procedure and what’s happening.

General Manager

Whether you’re the general manager, business development manager or general director, management is a key stakeholder in the process of becoming ISO certified.

We’ve mentioned before in our article General managers: What ISO Certification will mean for you that ISO certification has many benefits for managers.

General managers are often the driving force behind achieving ISO certification – they are the beneficiaries of the significant improvement from standardised processes and documentation.

They are also the middleman between upper management and the staff – their ability to communicate changes and handle any arising issues is incredibly important to the certification process.

Achieving ISO Certification without the aid of a general manager would quickly become an issue for any organisation.


HR is often an underestimated seat at the table, but they have the interpersonal skills which are required to get your business ready for certification.

Whether it be updating staff on new rules and regulations, or being a crucial part of the planning process, your HR staff are a stakeholder who will be involved in the certification process.

HR make the entire process of certification easier for the business and are an invaluable element of achieving the certification.

Contact QMS today for more information on achieving ISO Certification.

Are you ready to be 9001 certified? Download our guide to getting certified today and find out.

checklist for ISO9001








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